Picking a customer support platform used to be a checkbox exercise: install a chat widget, point it at a shared inbox, done. That stopped being true around 2024...
Two of the on-call tools engineering teams relied on for years are now on a countdown clock. Opsgenie stopped selling to new customers on June 4, 2025 and reach...
I have shipped backend code on TypeScript stacks for about four years now, and the question that keeps coming back from junior engineers we onboard at Warung Di...
Let me tell you about the worst Wednesday of my professional life. It was November 15th, around 3:40 PM. Our Zendesk bill had just auto-renewed at $4,200 for t...
Last October, my team's inbox was a dumpster fire. We had 340 unread support emails, three different spreadsheets tracking "who's handling what," and a shared G...